Billing and support
Refund policy.
This page explains how to request help with a Textxt Team subscription purchased through Paddle. Textxt Team is currently in a controlled pilot; checkout is not yet generally available.
Purchases through Paddle
Paddle is the merchant of record for Textxt Team transactions processed by Paddle. Refund eligibility and mandatory consumer rights are described in Paddle's Refund Policy and its buyer terms. Nothing on this page limits rights that cannot be waived under applicable law.
Request a refund
Visit Paddle Buyer Support and provide the email address used at checkout or the transaction receipt. Paddle handles payment and refund requests for purchases it processes. If you need help with access to your Textxt workspace, contact Textxt support.
Cancel a renewal
Use the “Manage subscription” link in your Paddle transaction email to open the Paddle Customer Portal and cancel future renewals. If you cannot find that email, contact Paddle Buyer Support. Cancellation and a refund are different requests; cancelling does not automatically refund a completed payment.
Other Textxt payments
This page covers only Textxt Team purchases processed by Paddle. TXT credit purchases and payments handled through other methods are addressed in the Textxt Terms of Service and the terms shown for the relevant purchase.
Questions
For product or account assistance, visit Textxt support. For payment, cancellation, or refund requests relating to a Paddle charge, visit Paddle Buyer Support.